| 摘要 |
PROBLEM TO BE SOLVED: To provide a customer service system to be used for a service for the customer of housing, especially, for after-sales maintenance. SOLUTION: A managing means 11 exchanges information with a host computer 7, manages each web page stored in a storage device 20 and edits building structure information and building guarantee information by the form of the web page after handing-over the building. They are registered in the storage device 20. An after-sales service message load means 12 edits a message for an after-sales service by the form of the web page when the schedule of an after-sales maintenance service is established concerning the customer and registers it in the storage device 20. Thus, the customer handed over the building reads the contents of various documents required for the after-sales maintenance of the building through a network 1, a always confirms the schedule of the after-sales maintenance service through the network 1 on an after-sales service message web page 23 and exchanges information. |
