HELP DISK SYSTEM, STATUS MANAGEMENT METHOD FOR IT AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To improve the degree of customer's satisfaction by making easily examinable an effective improvement measure in a help desk business. SOLUTION: A status showing the sate of investigation in the help desk business is set, and at the time of changing the status, the history is stored in a status table 15 in a sever computer 10. The thus stored status transition history is analyzed to shorten the time required for answering. Accordingly, improvements in the help desk business can be easily found out.