REPAIRING BUSINESS MANAGEMENT SYSTEM, METHOD, MAIL TRANSMITTING AND RECEIVING TERMINAL, SERVER AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To improve work efficiency of repairing business by shortening the visit time for a customer and preventing a mistake in communication. SOLUTION: A mail transmitting/receiving terminal 2 supplies an electronic mail to the effect that a request for repairing is given to a cellphone 1 of a person in charge of repairing and obtains an electronic mail to the effect that the repairing request is confirmed from the cellphone 1 of the person in charge of repairing. The mail transmitting/receiving terminal 2 obtains an electronic mail to the effect that repairing is ended from the cellphone 1 of the person in charge of repairing, generates repairing history data on the repairing history according to the electronic mails transmitted and received to and from the cellphone 1 of the person in charge of repairing, and stores the generated repairing history data in a data base of a repairing support server 3. The repairing support server 3 transmits a reply to an inquiry about the repairing history from a business staff terminal 4 to the business staff terminal 4 to which the inquiry is directed.