METHOD AND APPARATUS FOR CONFIGURATION OR DIAGNOSTICS OF A COMMUNICATION DEVICE

摘要

A system for remote diagnosis of a communication device (200) is disclosed. In one embodiment the system diagnoses or optimizes a DSL device (202). To diagnose or configure a first communication device (200) a second communication device (202) establishes a communication channel between local diagnosis software (210) of the first communication device and a remote diagnosis center (120). In one embodiment the remote diagnostic center includes remote diagnostic software (222) configure to interface with the local diagnostic software (210). The local diagnostic system or software (210) establishes a communication channel to the remote diagnostic software (222) using a second communication device. The second communication device in conjunction with the local diagnostic software (210) records and transmits settings, configuration, or behavior data of the first communication device to the remote diagnostic software (222). The remote diagnostic software analyzes the information and determines desired changes to the configuration of the first communication device. These changes are transmitted via the communication channel to the local diagnostic software and the changes are transmitted via the communication channel to the local diagnostic software and the changes implemented on the first communication device. In this manner the undesirable operation of the first communication device is diagnosed and altered to achieve desired operation.