System for automated workflow in a network management and operations system

摘要

Methods and systems for automating the dissemination and processing of alarm reports received from a telecommunications network are provided. Alarm reports, which are provided to network monitors by a network management system, correspond to alarms that are generated by the telecommunications network. Network monitors view these alarm reports and group them together to form event reports. The network monitors then use the event reports to produce trouble reports that are processed by a trouble management system. The trouble management system dispatches field engineers to repair networks anomalies in accordance with these trouble reports. An automated workflow system provides automated alarm report dissemination and processing. The automated workflow system provides a graphical interface to view and manipulate alarm reports and to automatically create and handle event reports and trouble tickets. The workflow system also allows network monitors to identify which network component within the telecommunications network generated a specific alarm and to append telecommunications network site and topology data to event reports. The automated workflow system also tracks the status of the trouble tickets subsequent to their creation and automatically updates associated event and alarm reports.