发明名称 |
AUTOMATISCHES SYSTEM UND VERFAHREN ZUR LEITWEGLENKUNG FÜR ANFRUFE |
摘要 |
<p>An automated call routing system and method which operates on a call-routing objective of a calling party expressed in natural speech of the calling party. The system incorporates a speech recognition function, as to which a calling party's natural-speech call routing objective provides an input, and which is trained to recognize a plurality of meaningful phrases, each such phrase being related to a specific call routing objective. Upon recognition of one or more of such meaningful phrases in a calling party's input speech, an interpretation function then acts on such calling party's routing objective request to either implement the calling party's requested routing objective or to enter into a dialog with the calling party to obtain additional information from which a sufficient confidence level can be attained to implement that routing objective.</p> |
申请公布号 |
DE69622371(D1) |
申请公布日期 |
2002.08.22 |
申请号 |
DE1996622371 |
申请日期 |
1996.09.12 |
申请人 |
AT & T CORP., NEW YORK |
发明人 |
GORIN, LOUIS;PARKER, ALLEN;SCHERER, B.;WILPON, GORDON |
分类号 |
G06F17/27;G06Q30/06;G10L15/18;(IPC1-7):G10L15/18 |
主分类号 |
G06F17/27 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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