| 摘要 |
PROBLEM TO BE SOLVED: To effectively conduct vehicle inspection guide and the like to a customer. SOLUTION: CR(consumer relations) data such as customer data and the inspection guide possessed by a dealer 10 is supplied to a control part 12. The control part 12 selects a providing medium in response to a request of the customer 16 or a significance of provided information to be provided to the customer 16. An electronic mail or a telephone is used in addition to a direct mail(DM) as the medium. A content of the provided information and a timing for follow-up are output to the dealer 10, after the provision to the customer 16. |
