| 摘要 |
PROBLEM TO BE SOLVED: To provide a repair management system and method for a product capable of providing an after-sales service whose convenience is high for a customer. SOLUTION: The system 2 for performing the repair management method of the product is provided with a repair accepting system 4 and a repair center 6 connected each other through a communication line 8, and those repair accepting system 4 and the repair center 6 are made connectable through an Internet 10 to a client system 12 at a customer side. The repair accepting system 4 accepts the repair request of a product through an access from the customer side, and instructs the repair center 6 to repair the product. The repair center 6 prepares the progressing situation of the repair of the product in each prescribed interval while performing the repair of the product. At the time of receiving an inquiry from the customer side through the Internet 10, the repair accepting system 4 presents a repair situation tracing screen to the customer side based on the progressing situation prepared by the repair center 6. |
