Internet voice call back using call originating management technology

摘要

A voice call back system for a user connected to a web server. In response to a user response to a prompt or icon on the screen of the user's terminal, the server downloads a call back screen to be filled in by the user. The name and telephone number of the user are entered by the user on the screen along with a user selected call back time. This data is transmitted to the web server. An application on the server converts this data to a format required by a call manager server in the call originating management system. The call manager creates a call record and appends the call record to the file of an active outbound campaign. The call manager sends the call record to a call processor in accordance with the user's instructions, and the call processor dials the user phone number, connects the call to an agent, and displays information relevant to the call on the display screen of the agent's terminal.