A SYSTEM, METHOD AND COMPUTER PROGRAM FOR DETERMINING OPERATIONALMATURITY OF AN ORGANIZATION

摘要

A system, method, and article of manufacture are provided for gauging a maturity of an IT operations organization. First, a plurality of process areas of an operations organization are defined in terms of either a goal or a purpose. These process areas are then categorized in terms of common characteristics. Next, process capabilities are determined for the process areas of the operations organization. Thereafter, capabilities are calculated for the specific process categories. A maturity of the operations organization is subsequently determined based on the capabilities of the categories.