| 摘要 |
<p>The Intelligent Interactive E-commerce Technology, is an electronic personification of a customer service representative assigned and confined to the task of interacting with virtual customers and thereby intelligently connect the customer to an automated customer service resource at any time from any customer location to transact a sale in a commercial portal or provide customer service on a non commercial portal. The iie online Rep is adaptive and amenable to training so as to meet the consistently changing E-commerce and M-commerce environment. The versatility of the invention offers tremendous scope for constant improvisation and up-gradation to characteristic features thus providing critical input to enhance the potential of Internet based applications. The application of the invention can be extended to widely divergent areas of services and information. This technology can be applied to any regular personal computer based browser environment, mobile palm top device or PDA system.</p> |
