| 摘要 |
A method, system, and computer program product for providing services to a customer is provided. In one embodiment, a customer is provided with a user interface that allows that customer to input a set of desired services and a level of service for each of one or more services. From the set of selected services, a service level agreement and a billing profile for a billing program are constructed. As the selected services are provided, data is sent to the billing program so that the customer may be billed for the services that have been provided. The services provided to the customer are monitored to determine whether the level of service selected by the customer is being met and if the level of service is not being met, an adjustment to the customer's bill is made prior to billing the customer.
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