| 摘要 |
A method of scheduling remotely located call center agents comprising the steps of connecting a call center client and a remotely located call center agent by telephonic and digital means. A posting server having a scheduling database is connected to a voice switch handling telephonic communications for the agent. A client-user terminal interface is utilized for posting one or more available time-slots in the scheduling database for accepting a customer-initiated telephone call. An agent-user terminal interface for displays the time-slots in the posting database to the agent who accepts one or more available time-slots through the agent-user terminal interface. The posting server then determines if the agent is authorized by the client to provide call center service and, if authorized, marks the time-slots accepted by the agent as unavailable. |
