On-hold information service with caller-controlled personalized menu

摘要

A party who makes a telephone call (a "calling party") sets up a "personalized" menu identifying a set of information options from which he or she desires to select when placed on-hold in a telephone system. The user's personal preferences are then saved. When the party later makes a call to a telephone system and is placed on-hold, the telephone system accesses the user's personalized menu and offers the one or more information options as defined in the menu. In an illustrative embodiment, the personalized menu options are voiced over the telephone line and the calling party then makes selections using keypad (i.e. DTMF signaling) or voice input. A response may be interrupted to make another menu selection, or to repeat the current response. If the response being played has not completed when the called party answers, that response is suspended and may be completed when the caller is placed back on hold or the call is completed.