发明名称 |
Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device |
摘要 |
A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in some of PC/servers or peripheral devices installed in a customer's office and provides maintenance services without causing a customer to be concerned about anything. Furthermore, transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed by the remote site managing system in an unified fashion.
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申请公布号 |
US2002073356(A1) |
申请公布日期 |
2002.06.13 |
申请号 |
US20010985225 |
申请日期 |
2001.11.02 |
申请人 |
KATAYAMA KOJIRO;KAWASHIMA MAKOTO;HIROSE JUNICHI;OMORI KAZUSHI;HARA HIROYUKI;NAKAMURA SHINICHI |
发明人 |
KATAYAMA KOJIRO;KAWASHIMA MAKOTO;HIROSE JUNICHI;OMORI KAZUSHI;HARA HIROYUKI;NAKAMURA SHINICHI |
分类号 |
G06Q30/06;G05B23/02;G06Q50/00;G06Q50/10;H04L12/24;H04L12/26;H04Q9/00;(IPC1-7):H04L1/22 |
主分类号 |
G06Q30/06 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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