| 摘要 |
The present invention provides a method and a system for providing a data connection between an agent and a database of a company to which a calling subscriber desires to make a contact and a speech and/or data connection between the agent and the calling A-subscriber as the A-subscriber calls to a service provider. According to the invention, the call is directed to a services switching point of an intelligent network, from which the information concerning the call called to the number is transferred to a services control point, a free agent is reserved in the services control point on basis of a table, an information is given to provide connections to the services switching point, a data connection is established from the database of the desired service provider to the agent, and a connection is established between the caller and the agent.
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