| 发明名称 |
Automated transaction distribution system and method allowing selection of agents by transaction initiators |
| 摘要 |
<p>An automated transaction distribution system assigns an incoming transaction to an agent who is selected by the transaction initiator to handle the transaction based on information provided to the transaction initiator by the transaction distribution system. <IMAGE></p> |
| 申请公布号 |
EP1120729(A3) |
申请公布日期 |
2002.06.05 |
| 申请号 |
EP20010300617 |
申请日期 |
2001.01.24 |
| 申请人 |
AVAYA TECHNOLOGY CORP. |
发明人 |
THOMSON, RODNEY A.;FISHER, THOMAS A.;KOHLER, JOYLEE |
| 分类号 |
G06F15/177;G06F9/00;G06F9/50;G06Q30/02;(IPC1-7):G06F17/60 |
主分类号 |
G06F15/177 |
| 代理机构 |
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