发明名称 |
Java enabled groupware |
摘要 |
A system for operating a call center comprising workstations and corresponding telephones connected to a telephony private branch switch. The system comprising: a telephony server, connected between the workstations and the telephony switch, for performing telephony functions on telephone lines connected to the switch; a groupware environment such as Lotus Notes for enabling a business application to be executed on the workstations; and a business application for execution within said groupware environment. The groupware environment having a Java Virtual Machine and a Java Applet Interface for enabling the execution of Java applets within the application independent of the groupware environment. The business application comprises a telephony applet embedded within a presentation layer which can communicate directly with the telephony server independent of the groupware environment.
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申请公布号 |
US6400820(B1) |
申请公布日期 |
2002.06.04 |
申请号 |
US19990291243 |
申请日期 |
1999.04.13 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
EDWARDS MICHAEL JOHN;NATHOO AMIR |
分类号 |
H04M3/42;H04M3/51;(IPC1-7):H04M3/00 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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