| 摘要 |
A method, system, and computer program product for monitoring services (e.g., communications services and information server services) for compliance with a specified set of target criteria (e.g., as specified in a contract). A monitoring computer system (100) is used to monitor at least one of a monitored link (210) and a monitored server (200). By analyzing the quality of the service from a customer point-of-view, the customer can identify whether or not they are entitled to reimbursement for shortcomings in the service coverage and the service provider can determine performance problems in the services they provide. The monitoring computer system may include one or more measurement agents that request and receive performance data from the monitored server. The collected performance data is stored in a performance database (220). Also, such a customer point-of-view, however, does not require that the customer perform the testing, only that an entity, working on behalf of the customer, perform monitoring. In a recursive case, a monitoring service may monitor the services of a monitoring service.
|
