| 摘要 |
PROBLEM TO BE SOLVED: To automatically inform a repair service company of failure data when housing equipment is broken and to exchange a fault part which a user notices in the case of the failure, the cause of the failure, time and costs for repair, etc., between the repair service company and the user. SOLUTION: The housing equipment 10 detects the failure by a self diagnosis part 11 to find the contents of the failure, the cause of the failure, a method for coping with the failure, etc., and transmits them to a user terminal 20, a repair service company server 40, etc. The user terminal 20 displays the contents of the failure, the cause of the failure, a method for coping with the failure, etc., receives user's input such as the fault part which the user notices in the case of the failure and transmits the user's input data to the server 40. The server 40 communicates with a customer engineer based on the contents of the failure, the cause of the failure, the user's input data, etc., prepares the estimate and schedule of repair and returns them to the terminal 20, which displays the received estimate and schedule of repair. |
