System and method for handling special number calls using on-demand answering stations

摘要

A telecommunication system configured for use with a network for handling special number calls is described. The network includes a plurality of switching junctions connected by a plurality of channels, a plurality of service providing stations connected into the network at at least one of the switching junctions and the plurality of channels for effecting various telecommunication milieux. Selected of the service providing stations serve customer-operated communication devices using selected of the telecommunication milieux. The system comprises: (a) an action station configured for selective connection with action agencies; (b) an answering station connected with an action station; (c) a call processing center connected with an answering station and configured for connection with the network; and (d) an on-demand answering station connected in a virtual private network with a call processing center and with an action station. The method contemplates handling a special number call placed in the network, and comprises the steps of: (a) routing the call via the network to a call processing center connected with the network; (b) routing the call to at least one of the following via a virtual private network: (1) an answering station; or (2) an on-demand answering station; (c) evaluating service required by the call; (d) selecting an action agency appropriate for providing the service required; and (e) alerting the selected action agency regarding the service required. The method may comprise the further step of: (f) routing the call to the selected action agency.