发明名称 |
REPAIR REQUEST DEALING METHOD AND REPAIR REQUEST DEALING APPARATUS |
摘要 |
<p>There is disclosed a repair request handling apparatus for using a home page and allowing a client terminal to provide a display for urging a selection input of information for identifying each type of product as a repair object (S2, S3), subsequently allowing the client terminal to display a question for checking a trouble state of an identified repair object product, when there is the selection input of the information for identifying the repair object product (S4), identifying a trouble based on trouble information stored in a trouble information database (22), when there is the answer to the question from the client terminal, and calculating an estimate of a cost required for a repair of the trouble and a date of delivery by identification of the trouble, and allowing the client terminal to display the calculated estimate and the date of delivery (S6) and to provide a display for allowing a client to select presence/absence of a repair request or purchase of a new product (S8). <IMAGE></p> |
申请公布号 |
EP1202207(A1) |
申请公布日期 |
2002.05.02 |
申请号 |
EP20010912403 |
申请日期 |
2001.03.15 |
申请人 |
TOSHIBA TEC KABUSHIKI KAISHA |
发明人 |
IGUTI, AKIO;TODA, KAZUO;OSHIMA, IKUO;NONAKA, TETUO |
分类号 |
G06Q50/10;G06F17/30;G06Q30/06;G06Q50/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q50/10 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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