| 摘要 |
There are disclosed systems and methods coordinating browsing or cobrowsing that employ an intermediate or proxy server between the clients (customer and agent) and the network, such as the Internet. This intermediate server is configured such that during cobrowsing between at least two clients, the network, such as the Internet, is accessed a single time through a single channel or "pipe" for all clients of this cobrowsing event. Also employed is a filter that receives a data stream with the retrieved target data object accessed from the Internet, and analyzes it for a rule key. If a rule key is not detected, the data stream is passed through the filter to a storage unit of the proxy server for its being provided to all cobrowsing clients. However, should a rule key be detected, the target data object is modified in accordance with a rule corresponding to the rule key. This modified target data object is then passed to the storage unit of the intermediate or proxy server for its being provided to all cobrowsing clients.
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