| 摘要 |
PURPOSE: A method for operating a call center on/off-line is provided to seek the saving of costs and the improvement of marketing quality by cultivating special telemarketers and re-creating them as high-quality counselor. CONSTITUTION: In the case of inbound, a client makes a telephone call to a call center and consults with a counselor(S10-S14). After call transfer, the client registers the contents of the consultation(S18,S19). Or the client rings off after a three-way call without transferring the call(S20,S21). The client waits for a consultation after registering the contents of the consultation or ringing off(S11). In the case of outbound, the call center makes a telephone call to the client and makes a consultation.
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