| 摘要 |
An Internet Based Customer Feed Back Management System comprising a front-end tool and a back end tool, the front-end tool consists of various front-end and back-end tools. The front-end tools consist of the Web page, e-mail module, chat module, Market Research conductor, and the Advertising Module, the back-end tools being the Database and the Coordinator. The Customer being the actual user and the participating Corporate primarily interact with the online CRM management system via the Web Page. A method of Internet based customer feedback management system comprising the basic steps of (1) Triggering an e-mail alert to the corporate if a delay in response to the customers email. (2) Triggering an e-mail alert to customer on the corporates' reply.
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