EDUCATIONAL SYSTEM BY CORRESPONDENCE UTILIZING DIAGNOSIS OF TELEPHONE CONVERSATION RESPONSE IN BUSINESS

摘要

PROBLEM TO BE SOLVED: To improve customer service by smooth telephone response in business. SOLUTION: Response in business telephone is recorded on a cassette-tape and diagnosis whether appropriate and smooth address can be performed is made. By using the diagnosis and recorded cassette-tape, guidance for being equipped with business manner ability, business ability and communication ability is performed.