发明名称 |
Method and system for calculating the estimated time of arrival of a service technician |
摘要 |
A system and method are disclosed for reporting an estimated time at which a task will be processed. A user interface receives a status query and transfers this information to a controller. The controller is configured to receive the status query and based upon the status query, selects a proper task administration system from a plurality of task administration systems. The controller then collects status data from the proper task administration system and from this status data calculates the estimated time at which a task will be processed. After the calculation has been made, the controller then reports the estimated time at which the task will be processed back to the user interface.
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申请公布号 |
US6370231(B1) |
申请公布日期 |
2002.04.09 |
申请号 |
US19990448652 |
申请日期 |
1999.11.24 |
申请人 |
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION |
发明人 |
HICE JANICE PARIS |
分类号 |
G06Q10/00;H04M3/22;(IPC1-7):H04M1/24;H04M3/08 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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