| 摘要 |
PROBLEM TO BE SOLVED: To solve the problem where a customer or the like cannot know a waiting time for speaking and is often made to wait for a long time in case of waiting, and flexible correspondence is impossible in the conventional technique. SOLUTION: Firstly, an automatic message from a computer system or an answer from an operator of a call center or the like is transmitted to a customer, within 20 seconds which is considered to be psychological limit of waiting time after calling is received from the customer or the like. Secondly, an estimated waiting time to a new terminating call telephone is calculated automatically with the computer system, and the contents are added to the automatic message. Thirdly, an item 'telephone is cut off at once, and afterwards, the operator of the call center or the like gives a call anew to a telephone number designated by the customer or the like' is included in the selective items, and automatic message inquiring a designated telephone number is sent to the customer or the like when the above selective item is selected by the customers or the like.
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