| 摘要 |
<p>The variable automated response system enables user customisation of the interactions between the user and the system. The system includes a voice portal personalisation controller (1) incorporating a program memory (5) in which is stored a suite of programs for controlling the manner in which the customisation requirements of a user are obtained and recorded. The controller (1) is also the host server for the customisation pages a user accesses over the internet to define their chosen customisation. The system further includes an interactive voice response server (4) which has access to a scripts store (2) and a user profiles store (3). The interaction between a particular user and the interactive voice response (4), usually via telephone, is dynamic to the extent that the user prescribed customisation defines the desired interaction.</p> |
