| 摘要 |
The invention relates to gathering information for events or errors relating to a networked appliance (e.g. a printer or fax) and transmitting alert messages concerning particular events/errors. A software application in the appliance detects the occurrence of events (e.g. a paper jam or low toner) and records indications of the events in real-time or near real-time. Certain events such as appliance errors, or events for which a user desires notification, are associated with alert messages. Upon detecting one of those events, the software application captures a snapshot or set of the events and transmits to a user machine, system server, or web site the set of events along with the alert message and a link to the system server or web site. Upon viewing the alert message, such as via a web page, the user can enter a command to send the events and alert message to the system server or web site for use in servicing the appliance. |
