| 摘要 |
PROBLEM TO BE SOLVED: To quickly address a fault that takes place in a terminal or a terminal management controller and also to reduce a burden applied to a service site. SOLUTION: When a fault occurs in the POS terminal 13, the POS terminal management controller 14 notifies the remote maintenance server 31 of a store main office of fault information. The remove maintenance server displays the received fault information on a display 35 when the received fault information exists in a fault information database 34. The remote maintenance server also makes inquires to the fault information storage server 41 of the service site when the fault information does not exist. The fault information storage server answers the information for addressing the fault to the remote maintenance server when the received fault information exists in a database. The remote maintenance server updates the fault information database with the answered information for addressing the fault and also displays the information for addressing the fault on the display 35. |
