A POINT-OF-SALE COMMERCIAL TRANSACTION PROCESSING SYSTEM USING ARTIFICIAL INTELLIGENCE ASSISTED BY HUMAN INTERVENTION

摘要

A point-of-sale commercial transaction processing system, particularly suitable for the fast food industry, is provided. The transaction processing system (14) utilizes a customer interaction terminal (CIT, 12) having a video display (46), an audio speaker (42), a microphone (44), and preferably a printer; a computer system in communication with the CIT and running artificial intelligence routines to process verbal request provided into the microphone; and a human-controlled response system in communication with the computer system which completes, corrects or verifies requests that cannot be satisfactorily completed by artificial intelligence routines alone. The human-controlled response system is preferably in communication with the CIT and the customer via a high speed network connection.