METHOD AND SYSTEM FOR INTERACTIVELY RESPONDING TO INSTANT MESSAGING REQUESTS

摘要

A method and system for interactively responding to queries from a remotely located user (18) includes a computer server system (22) configured to receiving an instant message query or request (20) from the user over the Internet. The query or request is interpreted and appropriate action is taken, such as accessing a local or remote data resource and formulating an answer to the user's query. The answer is formatted as appropriate and returned to the user as an instant message or via another route specified by the user. A method and system of providing authenticated access to a given web page via instant messaging is also disclosed.