| 摘要 |
An inbound/outbound call record processing system and method processes outbound call records for use with inbound telephone calls. The call record processing system includes a call record finder that finds outbound call records that match an inbound telephone call, for example, by searching a call record index table including a plurality of indexed call records corresponding to a plurality of outbound call records in one or more outbound call lists. One way of finding matching outbound call records is by receiving and automatically identifying a telephone number associated with the inbound telephone call and searching for an indexed call record having a searchable key field that matches the telephone number. If no records are found by searching for the telephone number, a search can be made based upon requested information provided by the calling party. When a matching outbound call record is used for an inbound telephone call, the call record is listed in an exclusion list, excluding the matching call record from being called and processed as an outbound telephone call. The call record processing system also includes a call record updater that stores updated call records and new call records generated as a result of inbound telephone calls in a call record update table, which is also searchable by the call record finder. The outbound call lists can then be updated based upon the call records in the call record update table.
|
