A LOCATION-BASED SERVICE PROTOCOL

摘要

A location based service data-communications protocol (100), the protocol (100) including the steps of: receiving a call from a communications device (120); discerning location-relevant information about a present location-cell of the communications device (130); by interrogating a database facility, finding at least one authorized support authority for the present location-cell (140); and routing the call to a support authority selected from the at least one support authority (150). The caller may presently be in a fixed location or may be mobile. For a fixed location caller, a preferred embodiment relates to customer services. For a mobile caller, a preferred embodiment relates to a cellular accompaniment service transaction model, to a mobile data-communications device initiated call for the service; wherein a combination of voice and digital accompaniment is provided to the caller in conjunction with caller location-based data according to a respective degree of location based accuracy feasible for determining the caller location.