HELP DESK SYSTEM, HELP DESK SERVER, HELP DESK BUSINESS METHOD AND RECORDING MEDIUM RECORDING HELP DESK BUSINESS PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a help desk system for automatically selecting a person in charge of a response with respect to an inquiry and speeding up an inquiry notice by the portable telephone set of the person in charge. SOLUTION: The system is provided with a user information data base 36A where user information is registered in accordance with a user identification number, a data base for person in charge of product 36B where the person in charge is registered in accordance with product information, a user information retrieval means 32 retrieving the user information data base 36A by the user identification number from user terminal equipment 1 and displaying retrieved user information on a home page, a selection means for person in charge 33, which selects the person in charge by referring to the data base for person in charge of product 36B by product information form the user terminal equipment 1, and an electronic mail transmission means 34 generating and transmitting the electronic mail of a response request to the portable telephone set of the person in charge 2 and generating and transmitting the electronic mail of response completion to user terminal equipment 1 when response input is received from the portable telephone set for person in charge 2.