| 摘要 |
PROBLEM TO BE SOLVED: To request repair by the Internet by diagnosing a fault without bringing a product. SOLUTION: Service information on the contents of products that a maker handles, fault diagnostic information on the products, the costs for repair, etc., is stored. When a customer gains access, information corresponding to the access contents is provided. Since the symptoms of a fault of a product can be grasped and a rough charge can be grasped by answering the contents of the fault in question setting form, it can accurately be judged whether or not the product should be repaired. When the product is repaired, a request can be sent to the maker site through the Internet. When it require much cost to repair the product although the user desires for the repair, repurchase information is provided. The user need not to hesitate over judging whether or not the product is repurchased if a rough estimated amount can be presented. A repurchase request can also be sent through the Internet. When the user desires to dispose of the product having got out of order, information on its disposal cost, a collecting company, etc., is provided. A disposal request is also sent through the Internet. |
