Reverse logistics processing

摘要

Provided is a technique for use in connection with the return of an item having been previously purchased by a consumer from a seller. Initially, a request to return the purchased item is received. In response, a replacement product is selected by matching a predefined database of selling options and the replacement product is offered to the consumer. The request is then processed, and if the consumer has elected to obtain the replacement product, a credit is issued against the cost of the replacement product.