System and method for responding to email and self help requests

摘要

A customer service center (10) includes a server (12) connected to a computer network (18). The server (12) contains a speech recognition system (14). An operator station (16) is capable of connecting to the server (12). A microphone (19) is connected to the operator station (16). A codec (20) is connected to the microphone (19) and the operator station (16).