APPARATUS AND METHODS ENHANCING CALL ROUTING WITHIN AND BETWEEN CALL-CENTERS

摘要

A system for rerouting misrouted calls between call centers has multiple cal l centers all connected by digital link to a central rerouter, which maintains a data list of a unique pool of destination numbers assigned to each of the call centers. The central rerouter sends rerouted calls to destination numbers in the destination number pool for each call center in a sequential manner such that any destination number in the pool for any call center, once used, is not used again until all of the remaining destination numbers in the pool for that call center are used once each. In a preferred embodiment call centers are interconnected by private lines, and rerouted calls are sent over the private lines.