| 摘要 |
PROBLEM TO BE SOLVED: To provide an equipment repair management system and method for improving accelerated performance, cost effectiveness, and reliability, and positively utilizing various information. SOLUTION: A user inputs repair request information from a user terminal 10. A selling store terminal 20 and a repair service department terminal 30 accept the repair request information, integrate the repair request information inputted by the user and information including failure information, the causes of failure generation, repair contents, a repair situation, and a repair result or the like, and stores it in a server 40. Each equipment including an equipment developing department terminal 50 of the developing department of a maker is connected through the prescribed Internet 100 so that the repair request information constituted as an equipment repair ticket can be checked by the terminal of each part when ever necessary. Thus, it is possible to quickly perform the feedback of the information of a product, and to efficiently reflect the past information on the next correspondence, repair, and product development or the like. |
