| 发明名称 |
FUZZY-LOGIC ROUTING SYSTEM FOR CALL ROUGING WITH-IN COMMUNICATION CENTERS AND IN OTHER TELEPHONY ENVIRONMENTS |
| 摘要 |
A fuzzy logic routing system (Fig. 2) used in a telephony environment. The system includes a telephony switch (25) and an IP router (35) to create needs expressions from a caller. A data search is conducted for capabilities of service agents. If a match is found between the needs expressions and the capabilities expressions the system routes the call to the appropriate agent.
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| 申请公布号 |
WO0193552(A1) |
申请公布日期 |
2001.12.06 |
| 申请号 |
WO2001US13098 |
申请日期 |
2001.04.23 |
| 申请人 |
GENESYS TELECOMMNICATION LABORATORIES, INC. |
发明人 |
BEAUVOIS, ALEXANDRE |
| 分类号 |
H04M3/51;H04M3/523;H04M7/00;(IPC1-7):H04M3/64 |
主分类号 |
H04M3/51 |
| 代理机构 |
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