| 摘要 |
Disclosed herein is an after-sale service method for confectionery and bakery apparatuses using the Internet and system therefore. The after-sale service method includes the step of storing after-sale service technician information classified by locations and repair fields and the connection between the after-sale service technicians and their telephone numbers. Thereafter, there is searched for hierarchical search items determined by anticipating the trouble regions of apparatuses according to the model names of confectionery and bakery apparatuses. The hierarchical search items and the classified complex and basic trouble shooting items are stored. A user is allowed to select a trouble region while trouble shooting search items according to a corresponding model name are hierarchically displayed on a screen. |
