VOICE RECEPTION AND ADVICE PROCESSOR

摘要

PROBLEM TO BE SOLVED: To use a voice reception and advice processor for various kinds of services such as mail order reception, data request reception, morning call, stock price information advice, etc. SOLUTION: A service agency client transmits and registers a starting time, a finish time, data obtained by defining an IVR procedure by an IVR parts with various kinds of processing in voice automatic response (IVR) as the IVR part, a received data transmitting chance, etc., through the Internet to store them respectively in databases 2, 5 and 7. A chance managing part 8 manages the DB 2 and when a time for starting comes, an IVR processing part 11 is made to operate based on corresponding IVR procedure data of a DB 5 and a corresponding voice automatic response service is performed. In the case, inputted data is stored in a DB 12 and received data in the DB 12 is totaled concerning the service and transmitted to the service agency client at a time for transmission decided by a corresponding service in the DB 7.