| 摘要 |
<p>PROBLEM TO BE SOLVED: To provide a technology support answer system and a technology supporting method, with which technology can be speedily and exactly supported in response to an inquiry from a user. SOLUTION: This system is provided with a web server 4 for receiving inquiry information transmitted from the user via the Internet 3, inquiry information database 9 registering the inquiry information received by the web server 4, firewall 17a for preventing the inquiry information registered in the inquiry information database 9 from being read from the other user on a communication network, intranet 11 for reporting the inquiry information registered by the web server 4 to a service provider 12, input device for inputting an answer to the inquiry information reported via the intranet 11, and mail server for transmitting the answer, which is inputted by the input device, to the inquiry from the user.</p> |
