发明名称 |
Assignment of calls to agents by automatic call distributor according to average agent talk time for particular call type |
摘要 |
The assignment of particular call types to particular agents by an automatic call distributor is based on the average talk time that has been measured for that agent involved on that particular call type. The assignments based on average talk time can also be based on other factors impinging on the efficiency of operation of the automatic call distributor.
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申请公布号 |
NZ504609(A) |
申请公布日期 |
2001.10.26 |
申请号 |
NZ20000504609 |
申请日期 |
2000.05.18 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE CORPORATION |
发明人 |
DEZONNO, ANTHONY J |
分类号 |
H04M3/523;(IPC1-7):H04M3/42;H04M3/50 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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