发明名称 |
Individual call agent productivity method and system |
摘要 |
A method of evaluating call agent efficiency is disclosed that includes the step of collecting agent call handling data for at least one call agent. Agent cost data for the at least one call agent is then collected. A cost based performance indicator for the at least one call agent is determined, at least in part as a function of the agent call handling data and the agent cost data.
|
申请公布号 |
US2001032120(A1) |
申请公布日期 |
2001.10.18 |
申请号 |
US20010813566 |
申请日期 |
2001.03.21 |
申请人 |
STUART ROBERT ODEN;STUART SCOTT PATTERSON;HANNA DEBORAH S. |
发明人 |
STUART ROBERT ODEN;STUART SCOTT PATTERSON;HANNA DEBORAH S. |
分类号 |
G06Q10/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|