| 摘要 |
An operator connection system in which a telephone call from a customer having ever called is connected to an operator having ever served the particular customer, as far as possible. The operator connection system comprises an exchange for receiving calls from customers, a server for acquiring the calling subscriber number of each of the calls from the exchange through a CTI link, a customer database for storing the information items of the customers and operators therein, a plurality of client computers, and a private network. The server acquires the calling subscriber number of the call of the customer, and searches for the customer information corresponding to the number and the operator having ever served the particular customer. Further, the server searches for a telephone set and the client computer which are allocated to the specified operator, and it commands the exchange to bring the telephone set of the specified operator and that of the particular customer into line connection. Also, it causes the client computer to display the customer information.
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