| 摘要 |
<p>PROBLEM TO BE SOLVED: To provide a method and a device for reducing the ending of a call in the processing of a call sorter at a call center. SOLUTION: The method and the device which improve a call success rate can reproduce a customer answering message which is previously recorded for callers while a call sorter unit is processing audible signals received during the connection of a call. A caller hears the customer answering message during the processing of the call sorter, so the caller hardly misunderstands call and rarely disconnects the call before the processing of the call sorter ends. Further, the customer answering message has room to accept an additional time needed for the call sorting of the call sorter, so the precision of the call sorting process is improved. Furthermore, a person in charge of answering to customers need not repeat the same customer answering message, so the burden on the person in charge who normally handles calls at the call center is relieved by using the previously sound-recorded customer answering message.</p> |
