PRODUCT RETURN SYSTEM AND METHODS

摘要

A returns processing system (500) includes a web server (512) through which customers (110) request returns and provide information as to the condition of the product. Based at least upon the condition of the product indicated by the customer, the customer is instructed to ship the product to one of: a returns processing center (400) for further inspection, a retailer (100) for restocking, the manufacturer (12) or vendor (122), a liquidator (130), or a trash service. Indicated product condition information is associated with the customer in a database (522). Upon receipt of the product, the product condition is observed and associated with the customer. An accuracy score for information provided by each customer is determined based upon the correlation between the provided product condition information and the observed product condition information for each product. The accuracy score is used in determining where to have the customer ship subsequent products to be returned.